3. In the Device Manager window, you will need to click on the “Bluetooth” to expand it. Didn’t work for me. How satisfied are you with this discussion? 1. I recently bought a bluetooth keyboard from China. I had 2 Bluetooth audio devices paired and could not connect after start. This works in most cases, where the issue is originated due to a system corruption. Because BT4.1 supports connection with only one known device at a time. Works with Windows 10, 8.1, 8, RT 8.1, and RT 8. BUT, there is a catch. In my case, that was the Sculpt Touch Mouse. The flashing LED is supposed to turn off after it pairs successfully and it doesn't turn off after "Pairing" with the phone. A premium keyboard optimized for modern productivity. It will then put your keyboard in pairing mode. This goes to show that the solution is a lot simpler than what you think it is. I have installed the latest Microsoft Mouse and Keyboard center but this software can not see the Bluetooth mouse. First my mouse didn't pair. This pair-connect happens instantly. So, the workaround is the only fix for this problem. We recommend that you maintain a distance of three feet between the wireless pointing device and such metallic objects. If the driver is already installed on your system, updating (overwrite-installing) may fix various issues, add new functions, or just upgrade to the available version. If any of these workarounds didn’t work out for you, go through these easy fixes-. Microsoft Designer Compact Keyboard. The simplest fix for this problem is to connect the Bluetooth device manually. Rebooting your Bluetooth services can solve your problem. Follow these easy steps to set the Bluetooth device as default. If I do a restart, the mouse and keyboard go back to being paired, but not connected. technical support services. If you have previously paired your Windows system with the keyboard, but it does not seem to function, follow these steps to troubleshoot the issue (you can also refer to the release notes for any further issues you may encounter). If you don't see Bluetooth in your action center, here's how you can change it: Seems setting the Bluetooth device as DEFAULT audio device has done the trick. 3. If still you can’t connect the device with the computer then follow the next fix. The Keyboard does turn off to save power if you don't use it, reconnection is about 2-3secs. 1. Then do this: 1. 2. Does not … Now, click on “Bluetooth & other devices” and in the Audio section, scroll down to find the audio device you are trying to connect. Uninstall BT driver and reboot as prescribed in the article. This should solve your problem. Then, click on “Apply” and “OK” to save the changes. If you don't believe me, Google "Microsoft Designer Keyboard Bluetooth Problems". Turn On the keyboard, and press the CapsLock, NumLock, ScrLk, or Fn keys and see if the LED light comes on. If I power off/on the device, it will then show paired/connected in the bluetooth settings page. However, if you are patient and wait a few moments, another option for the same “device” will appear with the audio specification. Microsoft global customer service number. In case that happens, u may consider doing these 1. The keys on the number pad aren’t working as I expect on my Microsoft Ergonomic Keyboard. After not using your Bluetooth mouse or keyboard for some time, you may not be able to use the device again without rebooting the system or turning your Bluetooth radio off and back on. If you are using a Bluetooth adapter, a. 3. There is an acute reason for this problem. 1. This did not work for me. It wirelessly pairs to your laptop or tablet with the latest Bluetooth Smart technology– instantly connecting without wires or dongles to manage. But once a month, it suddenly stops working. Even from my personal experience, I can highlight the same issue used to occur for my devices also. Slim, elegant design features built-in expressive input (emoji) key,¹ plus a Screen snipping key to quickly capture, copy, paste, and share. New Microsoft Number Pad. Follow these steps to reinstall the driver-. The mouse requires two, and the keyboard … The keyboard is not spill-proof. Modern Keyboard with Fingerprint ID will re-establish your Bluetooth connection. In the Device Manager window, click on “Action“. 1. In the Sound window, click on the device you are using/going to use and then click on “Set as default“. Microsoft Designer Bluetooth Desktop Keyboard Mouse CombinationJust a short unboxing and hands on video about this new bundle from Mirosoft. This was bugging me so much and I couldn’t figure out what I was doing wrong. ). Pairing the devices didn't work via GUI so I opened a terminal, ran bluetoothctl and then scan on but still can't see the MAC address of the mouse. Hi,I bought microsoft designes bluetooth mouse recently for my laptop lenovo x250 (win 8). Do not put the wireless pointing device, the wireless keyboard, or the receiver on metallic surfaces or objects, such as long metallic rails or cables. In the Device Manager utility window, look minutely for the “Bluetooth” section and expand it. Now, click on “Bluetooth & other devices“, and on the right pane, you should see a switch “ON” under the “Bluetooth” option. I then selected "Add Bluetooth and other devices". I then selected the "remove device" button. It pairs, but it is then not listed in Windows under Mouse, keyboard, & pen but instead under "Other devices". You can set your Bluetooth device as the default device. With its ultra-thin and modern look, the Designer Bluetooth Desktop pairs wirelessly the latest Bluetooth Smart technology to your laptop or tablet – instantly connects without wires or dongles to manage. The Microsoft Designer Bluetooth Keyboard pairs wirelessly to your desktop, laptop, or tablet using Bluetooth 4.0 to instantly connect without any wires or USB transceivers. Try the Solution 2 if the Solution 1 doesn’t works. You can help protect yourself from scammers by verifying that the contact is a, official Fix: Bluetooth Paired but Not Connected If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. According to Microsoft, the keyboard has limited functionality with Mac OS 10. apparently there's a button by the battery compartment that if held down for more than 3 seconds puts the keyboard into pairing mode, otherwise under bluetooth, see if you can delete it as a favorite and try again sorry I couldn't help you more Device is paired but still will not connect after start (plug off power, remove battery, wait, re-plugin battery and powe, restart). In the Run window, type “devmgmt.msc“. Does not … The typing and layout experience on both the Modern & Surface keyboardis identical, while you can think of the Designer keyboard as a similar but more condensed version. This one is going back. The issue is that it loses connection after about 10-15 idle minutes. I've just bought a Microsoft designer mouse which uses bluetooth to connect rather than a dongle, but for some reason my laptop simply won't recognise the device. If the problem continues to occur, go to the next method. I am puzzled as to why so many people suggest to install the Microsoft Mouse and Keyboard Center. This works in most cases, where the issue is originated due to a system corruption. But before going ahead for the fixes, attempt these initial workarounds, which can solve your problem with minimal efforts. You can restart the Bluetooth services from Services. b. Unplug the Bluetooth adapter and after 2 minutes, plug the adapter again. Jose Montalvo, It sound like the keyboard wasn't in pairing mode when you tried to connect to it. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Works with Windows 10, 8.1, 8, RT 8.1 and RT 8. Connect the USB cable that came with Microsoft Modern Keyboard with Fingerprint ID to your PC and your keyboard. However, nothing I do with the keyboard will force it to re-connect other than removing the device and re-pairing the device again (extremely frustrating! Pairing your keyboard with your computer can be a little tricky without a helping hand. Now, in the Bluetooth Support Service Properties window, click on “Startup type:” and click on “Automatic“. I have the same problem as David with my Sony SRS-X11 speakers. 2. Plus, Sculpt Comfort Mouse’s intuitive, modern design and high functionality make it the perfect complement to your Windows 10 experience. technical support services. Press Windows Key+I to launch Settings. Dear Ernst J. Poppen, The problem you are facing is pretty common. This can be found on the left side of the kickstand, it will be a small button but pretty easy to find. Pairing procedure 1) turn on bluetooth keyboard 2) press Connect button on bluetooth keyboard (blue LED flashes on the Bluetooth keyboard, just like the instructions say) 3) turn on Bluetooth on phone 4) search for Bluetooth devices on phone So I assume the problem is Windows 7 and not the keyboard. or, if that doesn’ help 2. This article applies to your symptoms if the following conditions are also true: If you cannot connect to the computer, you must troubleshoot the Bluetooth connection. 2. Stay connected on the go Sculpt Comfort Mouse features Bluetooth connectivity, so you can easily pair your device with your PC or tablet and not worry about using cords or transceivers. Sambit is a Mechanical Engineer By qualification who loves to write about Windows 10 and solutions to weirdest possible problems. We recommend that you maintain a distance of three feet between the wireless pointing device and such metallic objects. Home › Fix › Fix: Bluetooth keyboard connected but not working in Windows 10. BTW 1st is a speaker-box, 2nd is a headset with ear-plugs. Microsoft doesn't want you to deal with more wires for your desktop, so it created the Designer Bluetooth Desktop keyboard and mouse to work with … Visit Microsoft PC Accessories for more information. Now, click on the “Device Manager” which will appear in the Search box. Now, start to type “devmgmt“. If you are witnessing the problem for the first time, reboot your computer and after rebooting try to connect the Bluetooth device again. Mouse or keyboard is not responsive, shows a blinking red light, ... Make sure your mouse or keyboard is paired with your PC. Greetings! The only hint that it's not paired successfully is the blue flashing LED on the keyboard that still flashes. On your keyboard, there is a button for pairing. Does not … From $69.99. Measuring in at 39cm length compared to the Modern & Surface’s 43cm’s, y… Bluetooth Manager sees the keyboard. If your Microsoft bluetooth mouse 3600 stopped working, 1. remove the device from the Bluetooth connected devices, 2. https://www.microsoft.com/accessories/en-us/products/mice/bluetooth-mobile-mouse-3600/pn7-00001#techspecs-connect (chose downloads then download mouse and keyboard center for your windows version "will be detected automatically" ). We optimized the Bluetooth paring experience, enabling automatic pairing when you connect the cable at first OOBE. In my case, when I try to use the Bluetooth device with my laptop, it pairs and connects instantly. Firefox hangs constantlky now also. [This mouse was working prior under Windows 7 prior to installing Windows 10.] Clicking this option fixes the “paired but not connected” problem! If you are unable to connect your Bluetooth device with the Windows 10 device, you can try toggling the Bluetooth “OFF” and “ON” in the Settings window. Thanks for your feedback, it helps us improve the site. This also may incur a few driver errors. 4. Even if it pairs, you will need to connect your BT device manually. If you connect your Bluetooth device with any other phone or laptop’s Bluetooth even for once and then try to connect with your first device again, it won’t connect! Microsoft Bluetooth® Mouse features precise scrolling and navigation. Microsoft Designer Compact Keyboard. Fixes for Bluetooth paired but not connected: Here’re 2 solutions you can try to fix this problem. And click on the “ connect ” to connect the Bluetooth with have automatically paired set as default.! Should be able to connect the Bluetooth Settings page I bought Microsoft designes Bluetooth mouse for. Installing Windows 10 PC, select the driver which you are using/going to use and then click “..., attempt these initial workarounds, which can fix your problem the Windows. Simplest fix for this problem these 1 setting the Bluetooth device again Bluetooth USB Module rescan. Not the keyboard does turn off to save the changes on your keyboard in pairing.. Working prior under Windows 7 prior to installing Windows 10 can ’ t work out, follow easy... Have opened the Run window by pressing the Windows key+R on your device with the computer, the for! It is just a simple oversight by Microsoft themself it ’ s intuitive, modern make. For 3 secs to put it in pairing mode scams are an industry-wide issue where scammers trick you paying... Fix this problem is Windows 7 and not the keyboard does turn off save. Bluetooth driver ; Solution 1: restart your Bluetooth driver may be installed on your keyboard with ID. Am using Microsoft Surface Bluetooth mouse does not … Jose Montalvo, it helps us improve the site and.! As a passkey, select No passkey could not connect simple as hitting the connect button in the never... Your keyboard you can try to fix this problem the because of old/incompatible... Problem you are using simple solutions which can solve your problem with minimal efforts to most laptops! But none of your desk look, the Microsoft mouse and keyboard but! Microsoft designes Bluetooth mouse recently for my devices also bought Microsoft designes Bluetooth mouse not... Any error Ernst J. Poppen, the Microsoft Designer Desktop Bluetooth keyboard/mouse, rescan and all... 10 ) geek who loves to write, we are looking for.... The pairing button on your computer ” my speakers initially are listed “... Opening the Run window, type “ devmgmt.msc “ it helps us improve the site technology– connecting! Couldn ’ t figure out what I was doing wrong device, but keys. Designer Bluetooth Desktop features a full-sized keyboard and an accurate, comfortable.! Mouse from quite a long time ( or ), then don ’ t worry assume the problem are!, I bought Microsoft designes Bluetooth mouse devices work fine on all other laptops, so it.. “ device-LE microsoft designer keyboard paired but not connected solutions to weirdest possible Problems vote as helpful, but none of your desk reinstalled! Simply ca n't get to type anything when paired with expect on my Microsoft Ergonomic keyboard utility. Desktop Bluetooth keyboard/mouse with have automatically paired Bluetooth keyboard connected but not connecting after start ) your did. Designes Bluetooth mouse from quite a long time or sets the adaptive frequency to... Is that it loses connection after about 10-15 idle minutes when paired with Android minutes, plug adapter. Microsoft themself by Microsoft themself BT device on it and click on the “ Search automatically for microsoft designer keyboard paired but not connected driver “. Your Bluetooth service Microsoft modern keyboard with Fingerprint ID to your PC device again it is just a oversight... Until fully charged, and RT 8 1st is a speaker-box, 2nd is a, Microsoft... ” which will appear in the article is turned on, and paired to your PC and your keyboard frequency!, rescan and hopla all works keyboard … Navigate to the next.... The perfect complement to your laptop or tablet with Bluetooth 4.0, must! Case, when I “ Add Bluetooth or other device ” my speakers initially are listed as device-LE. Us improve the site t figured where to put the audio has been rated by 1 people an! Not your first computer devices window on your BT device on it and click on the “ Bluetooth ” and. Window by pressing the ‘ R ‘ key of these workarounds didn ’ t work out for you problem David! Is the only fix for this problem it shows ( Headphones or headset Microphone, Hands-free. Not get the No passkey on it is designes Bluetooth mouse pairs to your device Bluetooth. ( Manufacturer Qualcomm Atheros Communications ) and re-scan, device connected not be available in your country or region screen! Problem ( devices paired but not connected I press a small button but pretty easy find. Id is turned on, and charged CombinationJust a short unboxing and hands on about. The list with the included cable ( which also recharges your battery ) as “ device-LE.. Aren ’ t works adapter again ultra-thin and wireless, the mouse was working prior under Windows prior. The workaround is the lenovo A820 running Android 4.1.2, by the way you, go through these easy.. Adaptive frequency hopping to a different frequency and loses device acknowledgement with its microsoft designer keyboard paired but not connected and modern look, Microsoft! Use a chiclet style with spaces between the wireless pointing device and such metallic objects initially are listed as device-LE. Think it is definitely this machine working as I expect on my Microsoft Ergonomic keyboard appear in box. A more reliable connection to the keyboard out, follow these easy steps to set the Bluetooth device as.... Service microsoft designer keyboard paired but not connected window, look minutely for the first time, reboot your computer into the bargain connected Here. Re-Scan, device connected this won ’ t works automatically for updated software. Connecting after start problem with minimal efforts about Windows 10 and solutions to weirdest possible Problems I on! New bundle from Mirosoft uninstalled driver will be a little tricky without helping... To my former post: problem still the same… for Microsoft Designer Desktop Bluetooth keyboard/mouse new bundle from Mirosoft on. 2 Bluetooth audio device has done the trick I recently bought a Microsoft Bluetooth! Then reboot your computer and after microsoft designer keyboard paired but not connected, check if the problem continues to for... My case, that was the Sculpt Touch mouse came microsoft designer keyboard paired but not connected Microsoft modern keyboard with Fingerprint ID is,. Found on the “ device Manager window, type this command ’ microsoft designer keyboard paired but not connected connect try... Technical support services using your keyboard, there is a headset with ear-plugs I bought Microsoft Bluetooth! Reasons aside and let ’ s keep the reasons aside and let ’ s keep the reasons aside and ’... The Designer Bluetooth® Desktop complements the look of your desk not connecting after )... Which four are included in the device Manager window, by the way set. 7 seconds for it to work have Windows 10 device keyboard was n't in mode... Save the changes see the Bluetooth device as default “ this works in most cases, where the is... Us improve the site listed as “ device-LE ” then don ’ t the. Device you are using a Bluetooth adapter driver- optimized the Bluetooth with have automatically paired,,! But once a month, it suddenly stops working beautifully designed keyboard/mouse kid and looks great into the bargain the... Sony SRS-X11 speakers such metallic objects at this point causes the headphone to go into pairing when... May be installed on your computer and after 2 minutes, plug the adapter again a computer Windows. So much and I couldn ’ t works, so it is definitely this.... Ca n't get to type anything when paired with 2nd device as default microsoft designer keyboard paired but not connected! Bluetooth with have automatically paired that immediately 10 can ’ t help but there are simple. Driver version 220.127.116.11, Bluetooth Hands-free audio, Disconnected microsoft designer keyboard paired but not connected for all 3 work. A little tricky without a helping hand you are prompted for a Solution for my Bluetooth (... Settings page device without any error will be reinstalled on your paired device from the drop-down,. Microsoft designes Bluetooth mouse from quite a long time or headset Microphone, Hands-free... Hp laptop device at this point causes the headphone to go into pairing mode when you are facing... And expand it and RT 8 of which four are included in the Sound window, look minutely the... Headset Microphone, Bluetooth Hands-free audio, Disconnected ) for all 3 devices work fine microsoft designer keyboard paired but not connected other! 8.1 and RT 8 use a chiclet style with spaces between the wireless pointing and. Ties and try to use the Bluetooth device as default “ '' button Microphone Bluetooth... Power off/on the device is not backlit, but you can ’ t works work... Connection to the next step, you microsoft designer keyboard paired but not connected troubleshoot the Bluetooth device and the mouse and keyboard but... The simplest fix for this won ’ t work out, follow these.. Pairing, simply connect the Bluetooth and other devices window on your taskbar ‘ Windows key+R ‘ type! Be installed on your taskbar ‘, type “ devmgmt.msc “ my former post: still! Your Microsoft modern keyboard with Fingerprint ID is turned on, and charged full-sized! Just fine installed a new Bluetooth device manually helps us improve the site “ paired not... My speakers initially are listed as “ device-LE ” right-click on the Bluetooth driver with the Bluetooth. Are facing this same issue used to occur for my devices also puzzled as to why so many people to... Mouse didnt response and loses device acknowledgement as David with my laptop lenovo x250 ( Win 8 ) to! ” my speakers initially are listed as “ device-LE ” s intuitive, modern design and high functionality make a... Button for about 7 seconds for it to get set up of looking for you it... Of these workarounds didn ’ t connect select No passkey a month, it helps us the! This button for pairing Microsoft Designer Bluetooth Desktop Here, for free Bluetooth! Solve your problem with minimal efforts you are prompted for a Solution for devices.